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Exam : MB7-848
Title : Microsoft Dynamics NAV 2009 Service Management
1.Which actions does the program perform when you convert a service quote to a service order? Choose the 2 that apply.
A. Create a service order with status In Process
B. Recalculate response date and time on service item lines
C. Create allocation entries with status Reallocation Needed
D. Delete the converted service quote
Answer: BD
2. Which entities do you need to set up if you want to create a number of similar service contracts?
A. Service contract groups
B. Service contract account groups
C. Service contract templates
D. Service blanket contracts
Answer: C
3. What does the program do if you select the Link Service to Service Item check box in Service Management Setup? Choose the 2 that apply.
A. Select the Link Service to Service Item check box on new service orders
B. Select the Link Service to Service Item check box on all existing service orders
C. Require linking service lines to service item lines before you post service orders
D. Create links between service lines and service item lines when you post service orders
Answer: AC
4. What bases of calculating the default contract value of service items does the program offer when you set up the Service Management functionality? Choose the 2 that apply.
A. Fixed price
B. Weighted average
C. Unit cost
D. Unit price
Answer: CD
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