INTRODUCTION:
In any organizational setting division of labor is of ultimate importance. When it comes to matters of management all managers have some core duties that they have to accomplish. Among these duties, include the roles of planning, coordinating, and decision-making, controlling, and organizing. In order to achieve all these goals managers needs to be guided by a comprehensive marketing information system. In this respect, a human resources manager needs to know his roles and duties explicitly to carry out his/her tasks without much ado.
In the case of the home company, the human resources manager is delegated to ensure safety and security of the employees within his/her call center. Thus in doing his job, the human resources manager is supposed to be aware of why and how he/she is supposed to carry out his duties. In order to be effective the manager needs to be highly motivated, realistic and visionary among many other characteristics.
ANALYSIS:
The human resources manager of the home company is supposed to develop a security policy that will encompass all employees of the call center.
In developing a security policy organization wise the human resources manager will have to address the issue of constraints on the behavior of workers as well as the constraints imposed on the adversaries by mechanisms such as locks, walls, doors, keys etc.
In terms of systems, the security policy is supposed to address constraints related to functions and flow among them. Thus, constraints on access by adversaries and external systems including access to data and programs by un-authorized persons will have to be addressed.
FROM A SECURITY STANDPOINT:
Specifically among the key safety issues to be addressed includes:
1) The communication equipment:
The communication system should be highly advanced to prevent illegal tapings on the organizations employees. This would be to protect not only the organizations employees but also the organizations information. This is because this being a call-center business the level of external communication will definitely have to be higher as compared to normal businesses.
2) The identification process for persons entering and leaving the premises:
To safeguard the premises as well as the employee’s physical safety, the human resources manager will have to setup a scanning process for all persons entering the premises. In doing this there will be a need for all visitors to explicitly, identify themselves. In addition, the visitors will have to be given visitors passes that can only open doors in the specific floor they are going. In addition to this, employees will have to be issued with gate passes that clearly identify who went where and how. To prevent software, information, or data theft all computers would have to be fitted with biometric mousse. This will limit the number of people who can use certain workstations. To top this up all employees should be scanned for the luggage’s they bring in and out to prevent theft of office and organizational tools and information.
3) Parking safety:
The parking system should be such that it is clearly visible from the monitoring center. Additionally all vehicles entering the employees parking should be officially registered with the security team and in addition all vehicles parked either at the employees parking or the visitors parking should always be checked to make sure no unwanted materials are smuggled inside the premises.
4) The central locking system:
The central locking system should be well programmed to make sure that it gives details of all persons still not logged out from their workstations and floors at their supposed time of business closure. This will go a long way in preventing the actions of certain employees or visitors remaining in the offices at times when they are not supposed to be there.
5) Localized digital monitoring:
To ensure maximum internal and external surveillance of the work place, there is need to set up a digital system of video surveillance. This system will have to be operational on a 24-hour system. Additionally an entire office or groups of offices with employees working on shifts should be specifically assigned to monitor all internal activities as well as the happenings around the premises.
FROM AN INJURY STANDPOINT:
1) Cabinet and bookshelf filing system:
To protect employees from falling objects, the official policy should be that of filling drawers from bottom to top in order to prevent the drawer’s weight from causing it to tip over. In addition, these drawers should be located in low traffic areas.
2) The electric wiring system:
To prevent unnecessary accidents the electric wiring system should be kept away from the pathways. Additionally all data transmitting cables as well as electric cables should be well insulated as well as being tightly fixed together.
Additionally to prevent general accidents anything above the shoulder level should always be retrieved using ladders or any other stepping device accepted by the security team.
To add on to this these step tools should be regularly checked and thus they should only be used if they are in a perfect working condition.
No one should be allowed to use chairs, tables, or boxes for step tool or ladder substitution.
For both employees and visitors, they should be highly advised to avoid excessive leaning back, bending over or twisting while seated
GENERAL SAFETY ISSUE PRACTICES:
To prevent unnecessary bruises there is need to
Guard or tape furniture corners or edges that are presumed to be sharp. All “pull out" writing drawers or keyboards should always be pushed back in as long as they are not being used at the specific time.
There should be a general desire from all employees and visitors alike to keep the working environment clean. This should involve common sense practices like throwing away waste or trash and empty the cans, or dust bins as often as possible.
ON THE ISSUE OF DELIVERY OF GOODS:
Delivery of any office equipment or tools should always be done centrally on specific days and times. During this time, the procurement manager as well as the stores manager should always be present to make sure that the goods delivered are the same goods that were ordered. This will help to prevent the delivery of goods that could end up being hazardous to not only the premises but also the employees and visitors alike.
Additionally to prevent employees from entering restricted areas their passes should be well programmed to access floors and offices where they are supposed perform their duties. In instances where the employees have to access offices or floors where they are not usually allowed to go the involved parties (employees) should always seek special clearance from the central security manager.
CONCLUSION:
The human resources manager should be well aware of the ministry of labor’s occupational safety and health administration policies. By being aware of these principles, the human resources manager will be able to address and update the necessary safety requirements from time to time.
In order to accelerate workforce effectiveness the human resources manager is also supposed to make decisions that are not always related to safety and security. Among these decisions would be to introduce a conducive work environment, where there are medical facilities, recreation centers either within or outside the premises. To top this up the manager should ensure that employees are not over worked; this could be done through the introduction of shifts, few working hours, and consumerate remuneration for all workers amongst others. Additionally employees should be entitled to disability allowances, sick offs, vacations or leave in order to make them more motivated.
REFERENCES:
Sharon Clarke, Cary L. Cooper (2003) Managing the Risk of Workplace Stress: Health and Safety Hazards, Rout ledge, U K.
Nicholas A. Ashford (1976) Crisis in the Workplace: Occupational Disease and Injury: A Report to the Ford Foundation, MIT Press, U S.
James S. Angle (2004) Occupational Safety and Health in the Emergency Services Thomson Delmar.
www.osha.gov